Senior Customer Relationship Officer
| Posted Date | Deadline | Vacant | Locations |
|---|---|---|---|
| 27-Apr-2026 | 31-May-2026 | 5 | Takhmao, Ang Snuol, Prek Eng, Tuek Thla, Chroy Changvar |
Job Summary
The Senior Customer Relationship Officer manages key client relationships, drives higher-value business, and supports junior CROs in achieving sales and service targets. This role plays a critical part in business development while maintaining strong customer satisfaction and compliance standards.
Key Responsibilities
- Manage and grow relationships with high-value or key clients such as VIP, SME, and corporate clients
- Achieve and exceed individual sales targets, including loans, deposits, and cross-selling
- Identify new business opportunities and expand the customer base
- Provide tailored financial solutions based on client needs
- Support and guide junior CROs in sales techniques and client handling
- Handle complex customer cases and escalations
- Review and ensure accuracy of customer documentation and applications
- Conduct regular client visits and maintain strong engagement
- Monitor portfolio performance and manage potential risks
- Ensure full compliance with internal policies and regulatory requirements
Job Requirements
Education & Qualification- Bachelor’s degree in Business, Finance, Marketing, or related field
- 3–5 years of experience in customer relationship, sales, or banking
- Proven track record of achieving sales targets
- Experience handling high-value or corporate clients is a strong advantage
- Strong knowledge of banking/financial products and services
- Good understanding of credit processes and risk awareness
- Proficiency in CRM systems and Microsoft Office
- Ability to analyze client financial needs and recommend solutions
- Advanced communication and negotiation skills
- Strong relationship-building ability
- Leadership mindset, even without formal authority
- Problem-solving and decision-making skills
- High accountability and results-driven attitude
Key Performance Indicators (KPIs)
- Individual sales and revenue targets
- Growth of key client portfolio
- Cross-selling and upselling performance
- Customer retention and satisfaction
- Contribution to team performance through mentoring and support
- Compliance and documentation accuracy
| Interested candidates are kindly requested to send their CV, letter of interest with expected salary, photocopy of diploma, certificate of identity from the company, ID card, birth certificate and family book to email or head office at: The Gateway Building Floor 11th, Sangkat Psar Depo-I, Khan Tuol Kork, Phnom Penh, Cambodia. | |||
|
jobs@citymfi.com.kh 023 221 499 |
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| Note: Only shortlisted candidates will be contacted for a test or follow-up interview. | |||