Customer Relationship Officer

Posted Date	Deadline	Vacant	Locations
27-Apr-2026	31-May-2026	15	Takhmao, Ang Snuol, Prek Eng, Tuek Thla, Chroy Changvar

Job Summary

The Customer Relationship Officer is responsible for managing client relationships, promoting financial products, and achieving sales targets. This role serves as the primary point of contact for customers, ensuring high-quality service while driving business growth.

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Key Responsibilities

• Build and maintain strong relationships with individual and/or business clients
• Promote and sell banking/financial products such as loans, deposits, cards, etc.
• Identify customer needs and provide tailored financial solutions
• Achieve assigned sales and revenue targets
• Handle customer inquiries, requests, and complaints professionally
• Process account opening, loan applications, and related documentation
• Ensure compliance with internal policies and regulatory requirements
• Conduct customer visits and follow-ups, especially for SME/corporate clients
• Monitor client portfolios and identify opportunities for cross-selling
• Maintain accurate customer records in CRM or banking systems

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Job Requirements

Education & Qualification

• Bachelor’s degree in Business, Finance, Marketing, or related field

Experience

• 1–3 years of experience in sales, customer service, or banking
• Fresh graduates with strong sales mindset may be considered

Technical Skills

• Basic knowledge of banking products and services
• Familiarity with CBS systems and Microsoft Office
• Understanding of sales techniques and customer handling

Soft Skills

• Strong communication and interpersonal skills
• Sales-driven and target-oriented mindset
• Good negotiation and persuasion ability
• Customer-focused attitude
• Ability to work under pressure and meet deadlines

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Key Performance Indicators (KPIs)

• Sales targets such as loans, deposits, and new accounts
• Customer acquisition and retention rate
• Cross-selling ratio
• Customer satisfaction and service quality
• Compliance and documentation accuracy

Interested candidates are kindly requested to send their CV, letter of interest with expected salary, photocopy of diploma, certificate of identity from the company, ID card, birth certificate and family book to email or head office at: The Gateway Building Floor 11th, Sangkat Psar Depo-I, Khan Tuol Kork, Phnom Penh, Cambodia.

jobs@citymfi.com.kh   023 221 499

Note: Only shortlisted candidates will be contacted for a test or follow-up interview.